We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and with all accessories if applicable. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@faeves.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 14 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. All refunds are to the original payment method.

All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.Please note that we are unable to refund any delivery or postage costs incurred.

Please inspect your order upon reception and contact us immediately by email to hello@faeves.com.

If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. With limited edition models, we will do our best to replace the device with the same model if the stock is available, but otherwise, we will replace the device with the standard model. In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative. If your item is functioning to manufacturer specifications, it will be returned to you.

We do not replace any consumable items such as brush heads, please do not include these in your parcel.

If your device develops a fault within the first 30 days, we are happy to issue you with a refund, should you not want a replacement.

In the unlikely event that your replacement device develops a fault and you have had a faulty device within 6 months of your original purchase, we can issue you with a refund, if requested. After 6 months, we can only offer store credit (which would be valid for 6 months) or a replacement device.Your warranty period will not refresh with replacement devices, it is applicable from your original purchase date.

We will aim to process your return within 14 working days of receiving your parcel. Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 5 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.

Over busy periods, such as Christmas, processing times may be longer, please be assured we will work as quickly as possible to process your return.

Returned items are your responsibility until they reach our returns centre, so please ensure they are packed securely and are well protected. Please also retain your proof of postage in case you need to contact us about your return, the tracking number can be useful.

We are not responsible for any items that are returned to us by mistake. In the event that we are able to locate the product, we will ask you to cover the cost to send this back to yourself.

Please contact our customer care team about any parcels damaged in transit, including good quality photos of the damage and how your parcel arrived. This will allow us to investigate with the courier.

We offer a 2-year warranty period as standard to cover manufacturing faults. The warranty is valid from the date the original order is placed and is not refreshed with replacement devices. The warranty does not apply to damage as a consequence of negligence, misuse or unauthorised modification of the product.

The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.